The National Consumer Helpline (NCH) has undergone a major revamp, solidifying its role as the primary grievance redressal platform for consumers across India at the pre-litigation stage. The upgraded system, now technologically advanced and multilingual, ensures consumers can register complaints through various channels efficiently. This information was shared by the Union Minister of State for the Ministry of Consumer Affairs, Food and Public Distribution, Shri B.L. Verma, in a written reply in the Rajya Sabha today.
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