Bengaluru North City Corporation to Start Weekly Phone-In Program for Citizens’ Grievances from September 26
Bengaluru: In a major step towards strengthening citizen engagement and resolving civic issues efficiently, Pommala Sunil Kumar, IAS, Commissioner of Bengaluru North City Corporation, will host a weekly Phone-In Program every Friday between 11:00 AM and 1:00 PM, starting September 26.
According to the Corporation, the initiative aims to provide residents with direct access to senior officials to ensure faster grievance redressal and greater accountability. Citizens can use the platform to report a wide range of civic problems, including:
- Pothole complaints and damaged roads
- Streetlight repairs and dark spot safety concerns
- Garbage collection delays and solid waste management
- Tree pruning of hazardous branches
- Mosquito control and public health issues
- Stray dog menace in residential areas
- Park maintenance and upkeep of public spaces
- Removal of unauthorized banners/posters and illegal hoardings
- Encroachments on footpaths and public spaces
- E-Khata related grievances
- Drainage cleaning and stormwater issues
How Complaints Will Be Addressed
All calls received during the Phone-In Program will be officially registered on the Sahaaya 2.0 portal, and each complaint will be assigned to the concerned officer. Complainants will receive an SMS acknowledgment with officer contact details for follow-up action.
Control Room Contact Details
- Mobile & WhatsApp: 9480685705
- Landline: 080-2297 5936 / 080-2363 6671
Alternatively, citizens can also register grievances through the Sahaaya mobile app by scanning the QR code made available by the Corporation.
Commissioner’s Assurance
Speaking about the initiative, Commissioner Pommala Sunil Kumar said the weekly Phone-In Program would act as a bridge between citizens and the administration. “Our goal is to ensure that people’s complaints are not only heard but acted upon quickly with proper accountability,” he assured.
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