Bengaluru: Redevelopment of KSR Bengaluru Railway Station is at the proposal stage, while Yesvantpur and Bengaluru Cantonment stations are being developed under the station development programme, Bengaluru Divisional Railway Manager Ashutosh Kumar Singh told passengers during an interaction at KSR Bengaluru on Thursday.
Singh also said 19 stations under South Western Railway’s Bengaluru Division are being developed under the Amrit Bharat Station Scheme. The update came during Rail Jan Samvaad, where passengers raised questions about railway development, ticketing and passenger amenities.
KSR yard remodelling and Cantonment–Whitefield works
The DRM briefed passengers on major infrastructure projects, including yard remodelling at KSR Bengaluru and the ongoing quadrupling of the Bengaluru Cantonment–Whitefield section.
The distinction between the projects is significant for passengers: KSR’s station redevelopment was described as a proposal, while the railway separately outlined infrastructure works and development at other stations. No start or completion date for the proposed KSR redevelopment was announced in the division’s statement.
Ticketing help and grievance redressal
Responding to questions about the ticketing system, Singh highlighted digital initiatives including RailOne, Rail Madad and UTS, which he said were helping improve passenger convenience, simplify ticketing and facilitate grievance redressal.
He also emphasised the assistance provided by M-UTS Sahayaks to passengers seeking unreserved railway tickets.
Passengers were invited to share suggestions, feedback and grievances on railway services and amenities directly with officials.
Passenger interactions across Bengaluru Division
The division organised the programme as part of Special Campaign 6.0 at stations including KSR Bengaluru, Yesvantpur, SMVT Bengaluru, Kengeri, Krishnarajapuram, Bengaluru Cantonment, Bangarapet, Yelahanka, Mandya, Tumakuru and Whitefield, among others.
South Western Railway’s Principal Chief Materials Manager Sudhir Kumar Sharma interacted with passengers at Mandya. Principal Chief Medical Director Dr. Sobha Jasmine S. participated at Krishnarajapuram, while Bengaluru Division’s Senior Divisional Safety Officer D. Srinivas Rao interacted with passengers at Tumakuru.
Additional Divisional Railway Managers Parikshit Mohanpuria and Praveen Kataraki, along with other senior railway officials, were present at the KSR Bengaluru programme.
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