Behave courteously and resolve people’s grievances, Bommai tells ‘Grama One’ staff
BENGALURU:
The state government has approved about 4 lakh BPL and APL ration cards and they would be issued through ‘Grama One’ centres, Chief Minister Basavaraj Bommai said on Saturday.
Addressing the Deputy Commissioners and ‘Grama One’ operators through a video conference to review the progress of the ‘Grama One’ project, he exhorted the computer operators to behave courteously with people and give a patient hearing to people’s woes and resolve their grievances, as the government has delegated responsibilities and power to the ‘Grama One’ staff.
‘Don’t harass public’
It is not necessary to obtain information about people in a paper format as this data is available through ‘Kutumba Janasevaka’ software too. “Avoid making people go around offices and provide speedy government services to them. If the service cannot be provided due to legal issues, they should mention the reason for rejecting the petition or application,” Bommai said.
Fewer petitions are a reflection of the lack of publicity and response in the place concerned. Priority should be given to serve the poor, the aged and the physically challenged, Bommai instructed.
Also Read: Provide good service, Karnataka CM tells ‘Grama One’ staff
Performance incesntives
A reward scheme has been introduced to encourage and enhance the functional capacity and efficiency of ‘Grama One’ operators. Every week, the 3 best operators will be given cash awards of Rs 10,000, Rs 7,000 and Rs 5,000 respectively through the e-Governance department. The best performing district will also get a Rs 1 lakh cash award, Bommai said.
You are govt’s face: CM
‘Grama One’ operators are representatives of the government. The image of the government depends on their style of functioning. “I am relying on you to deliver services to the people,” the Chief Minister said.
Bommai instructed the Deputy Commissioners to open ‘Grama One’ centres in their jurisdiction on a priority basis and publicise the services available.
