Private: BESCOM Urges Consumers to Use WhatsApp, Social Media for Faster Power Complaint Registration
Bengaluru: The Bangalore Electricity Supply Company (BESCOM) has appealed to consumers across Bengaluru and surrounding districts to use dedicated WhatsApp helpline numbers and BESCOM’s official social media platforms to register electricity-related complaints, especially when the central 1912 helpline is unreachable.
BESCOM stated that consumers can now directly report power outages, transformer issues, damaged lines and other electricity-related problems through region-wise WhatsApp support numbers.
The power utility has also encouraged citizens to use its official social media handles for faster grievance registration and response.
BESCOM Social Media Platforms
- Facebook: Namma BESCOM Facebook
- X (formerly Twitter): Namma BESCOM X Account
Consumers have been advised to send messages along with photos or videos of power-related issues to help officials quickly identify and resolve problems.
BESCOM WhatsApp Helpline Numbers
- Bengaluru South Circle: 8277884011
- Bengaluru West Circle: 8277884012
- Bengaluru East Circle: 8277884013
- Bengaluru North Circle: 8277884014
- Kolar District: 8277884015
- Chikkaballapur District: 8277884016
- Bengaluru Rural District: 8277884017
- Ramanagara District: 8277884018
- Tumakuru District: 8277884019
- Chitradurga District: 8277884020
- Davanagere District: 8277884021
BESCOM officials said the initiative is aimed at improving accessibility, reducing response delays and ensuring faster resolution of electricity-related grievances across its service areas.
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